
Replies to Customer Enquiries
10 ready-made replies to common customer enquiries: pricing, waiting times, appointment options, declining and more.
Final price · VAT exempt under § 19 German VAT Act (UStG) – no VAT is charged.
Unpaid invoices are awkward but normal. This series guides you through six steps: a friendly reminder, a second reminder, a reminder with payment deadline, a final notice, a reply to an instalment request and a payment confirmation. The tone stays factual and polite. You enter deadlines, amounts and fees yourself via placeholders. The texts are not legal advice.
Product language: German (the templates and guides are written for German-speaking customers).
€12.00 Final price · VAT exempt under § 19 German VAT Act (UStG) – no VAT is charged.


A simple, perpetual right of use for your own business (all locations and staff). Agencies and freelancers: one purchase per end client. No resale, no passing on the templates as templates. The emails and signatures you send with your own content belong to you. The full licence text (in German) is included as LIZENZ.txt.

10 ready-made replies to common customer enquiries: pricing, waiting times, appointment options, declining and more.

5 emails for after you send a quote: follow-ups after 3, 7 and 14 days plus replies to a decline and an acceptance.

8 polite rejections: applications, jobs, appointments, partnerships, donations, sales pitches, discount requests and more.