A complaint is unpleasant but also a chance to win trust. This set guides you through the conversation with eight emails: acknowledge receipt, apologise, clarify the facts, propose a solution, confirm a refund or rework, decline factually, follow up and say thanks for the feedback. The tone is calm and respectful. The texts contain no legal statements; you add details via placeholders.
Product language: German (the templates and guides are written for German-speaking customers).
€12.00 Final price · VAT exempt under § 19 German VAT Act (UStG) – no VAT is charged.
A simple, perpetual right of use for your own business (all locations and staff). Agencies and freelancers: one purchase per end client. No resale, no passing on the templates as templates. The emails and signatures you send with your own content belong to you. The full licence text (in German) is included as LIZENZ.txt.
10 ready-made replies to common customer enquiries: pricing, waiting times, appointment options, declining and more.
5 emails for after you send a quote: follow-ups after 3, 7 and 14 days plus replies to a decline and an acceptance.
6 emails for unpaid invoices: from a friendly reminder to a final notice, instalments and payment confirmation.