Customer enquiries rarely arrive when you have time to write. This set gives you ten ready-to-use replies for the most common situations: price enquiries, requests from outside your area, longer waiting times, callback requests, missing documents, appointment options, full capacity, thanks for a referral, follow-up questions and a friendly nudge. Each email is friendly, clear and prepared with placeholders. Replace the details in double curly brackets and send.
Product language: German (the templates and guides are written for German-speaking customers).
€14.00 Final price · VAT exempt under § 19 German VAT Act (UStG) – no VAT is charged.
A simple, perpetual right of use for your own business (all locations and staff). Agencies and freelancers: one purchase per end client. No resale, no passing on the templates as templates. The emails and signatures you send with your own content belong to you. The full licence text (in German) is included as LIZENZ.txt.
5 emails for after you send a quote: follow-ups after 3, 7 and 14 days plus replies to a decline and an acceptance.
6 emails for unpaid invoices: from a friendly reminder to a final notice, instalments and payment confirmation.
8 polite rejections: applications, jobs, appointments, partnerships, donations, sales pitches, discount requests and more.