
Replies to Customer Enquiries
10 ready-made replies to common customer enquiries: pricing, waiting times, appointment options, declining and more.
Final price · VAT exempt under § 19 German VAT Act (UStG) – no VAT is charged.
Saying no is hard, especially when you do not want to upset anyone. This set provides eight rejections that are clear yet friendly: applications, jobs, appointments you must cancel, partnerships, donation requests, sales pitches, discount requests and enquiries outside your offer. Each email gives a short reason, offers an alternative where sensible and can be adapted in a minute.
Product language: German (the templates and guides are written for German-speaking customers).
€12.00 Final price · VAT exempt under § 19 German VAT Act (UStG) – no VAT is charged.


A simple, perpetual right of use for your own business (all locations and staff). Agencies and freelancers: one purchase per end client. No resale, no passing on the templates as templates. The emails and signatures you send with your own content belong to you. The full licence text (in German) is included as LIZENZ.txt.

10 ready-made replies to common customer enquiries: pricing, waiting times, appointment options, declining and more.

5 emails for after you send a quote: follow-ups after 3, 7 and 14 days plus replies to a decline and an acceptance.

6 emails for unpaid invoices: from a friendly reminder to a final notice, instalments and payment confirmation.